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HCCC: How to Approach Complaints

Tue 12th September 2023 @ 7:00 pm

Sydney North Health Network invite you to this one-hour presentation delivered by the Health Care Complaints Commission on how to approach complaints. Receiving a formal regulatory complaint is not an uncommon occurrence over the course of a career and can be a distressing experience. This webinar will cover how to respond to a formal regulatory complaint.

“In my view, every doctor needs to hear this presentation. 10/10!”

DATE:
Tue 12th September 2023


TIME:
7:00 pm - 8:00 pm


RACGP CPD POINTS:
This is an RACGP approved CPD activity under the RACGP CPD Program - Activity Number: 578016 Activity Type EA 1 hour

SPEAKERS:

Dr Maria Li, MBBS (Hons1, FRACGP, DCH) Principal Medical Advisor, Health Care Complaints Commission (HCCC)

TARGET AUDIENCE:

GPs, Practice Nurses, Pharmacists and allied health professionals

LEARNING OUTCOMES:
  • Understand how to respond appropriately to a formal regulatory complaint
  • Describe four of the key principles of safe clinical practice, which regulators look for when assessing complaints
COST:
There is no cost for Practices and their staff within the SNHN region to attend this training


ENQUIRIES:

Judy or Robi, Education Coordinators – 9432 8250 or events@snhn.org.au.



REGISTER FOR WEBINAR:
Click here to register online


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